This is me

  • VMBO PIE (2016-2018)
  • MBO ICT Management Assistant (2018-2021)
  • Cisco Network Essentials (2019)
  • Lean Management Orange Belt (2024)
  • Lean Management Yellow Belt (2024)
  • Operating Systems: Android, iOS, Windows, Windows Server
  • Software: Microsoft 365, Citrix, SharePoint, Exchange Server, and more
  • Hardware: Laptops, desktops, printers, mobile devices
  • ITIL methodology
  • DICTU (Sept 2024 - Present): Supports various government ministries, handles requests, and uses TopDesk for ticket management.
  • ASML (Sept 2021 - July 2024): IT Support Engineer, solving issues for 66,000 employees globally via phone, email, and ServiceNow.
  • Gemeente Stadskanaal (Feb 2020 - Jul 2020): ICT Support Intern, helping users with issues and managing tickets in TOPdesk.
  • G-com Automatisering (Sept 2016 - Apr 2018): ICT Support, helping customers with hardware/software issues both remotely and on-site.